Terms of Use

2.1. By downloading, accessing, or using Comera, you acknowledge that you have read, understood, and agree to be bound by these Terms and any policies referenced herein. If you do not agree, you are not authorized to use Comera or any of its features. These Terms constitute a legally binding agreement between you and Comera. If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case “you” shall refer to that entity. You may not accept these Terms if you are not legally competent to do so.

2.2. We reserve the right to update or modify these Terms at our sole discretion. If we make material changes, we will provide notice by posting the updated Terms on our website or in the app, and updating the “Last Updated” date. Continued use of the Services after changes are posted constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for updates.

3.1. Your privacy is very important to us. Our handling of personal data is governed by our Privacy Policy, which is hereby incorporated by reference. This policy provides detailed information on what data we collect, how we use and protect it, and the rights you have regarding your personal data. Please note: the Privacy Policy is a separate document – by agreeing to these Terms, you also acknowledge our Privacy Policy, but nothing in these Terms shall be construed to limit the Privacy Policy. In case of any conflict between these Terms and the Privacy Policy regarding personal data matters, the Privacy Policy will prevail for those issues.

3.2. All user data is stored exclusively on servers located in the United Arab Emirates. By using Comera, you acknowledge that your data will be processed and stored in the UAE. If you access Comera from outside the UAE, you consent to the transfer of your data to the UAE, and potentially other jurisdictions as needed for service functionality (always in compliance with applicable data transfer regulations). We are committed to handling your information in accordance with UAE data protection laws, as well as relevant international standards including the EU General Data Protection Regulation (GDPR) and other applicable laws. Comera does not share your personal data with third-party service providers accessed via Comera Souq without your direction or consent, except as necessary to facilitate the Services or as described in our Privacy Policy. We do not sell your personal information. For details on how we collect, use, store, and disclose data (including any transfers to third-party service providers or cross-border transfers), please refer to the Privacy Policy available on our website.

3.3. Age Restriction and Children’s Privacy: Comera is not intended for children under 16 years of age, and we do not knowingly collect personal data from anyone under 16. If you are under 16, you are strictly prohibited from using our Services. If we become aware that a person under 16 has created an account or provided personal data, we will take steps to terminate the account and delete any such data. If you are a parent or guardian and believe your child under 16 has accessed Comera, please contact us so we can take appropriate action. (For more on parental responsibility, see Section 4 below.)

4.1. Minimum Age: You must be of legal age as per the jurisdiction where you legally reside to register an account or use the Comera Services. By creating an account or using Comera, you represent and warrant that you meet the legal age requirement.

4.2. Use by Minors: If you are minor as per the legal age regulations, then you may only use Comera under the supervision and with the consent of your parent or legal guardian. By allowing a minor to use Comera, the parent or guardian is agreeing to these Terms on the minor’s behalf and is responsible for supervising the minor’s use of the Services.

4.3. Parental Responsibility: If you are minor as per the legal age regulations, then you may only use Comera under the supervision and with the consent of your parent or legal guardian. By allowing a minor to use Comera, the parent or guardian is agreeing to these Terms on the minor’s behalf and is responsible for supervising the minor’s use of the Services.

4.4. Entity and Location Restrictions: You may only use Comera if not barred from doing so under applicable law. For example, if you are on any trade sanctions or government watchlist prohibiting use of certain software, you may not use Comera. You are responsible for ensuring that your use of the Services is in compliance with all laws and regulations applicable to you in your jurisdiction.

Certain features of the Services (such as full messaging or calling functionality, or access to Comera Souq services) may require you to create a user account. When creating or updating an account, you agree to:

5.1. Provide Accurate Information: You will provide truthful, current, and complete information during registration (e.g. a valid mobile number and any required identification details) and keep your information updated as needed. Misrepresenting your identity or impersonating others is strictly prohibited.

5.2 Account Credentials: You are responsible for maintaining the confidentiality of your account login credentials (such as any PIN, password, or one-time-password (OTP) sent to you). Do not share verification codes or account access with anyone. You must ensure the security of your device and take steps to prevent unauthorized access.

5.3 Unauthorized Access: You agree to notify us immediately if you suspect or become aware of any unauthorized access or use of your Comera account, or any other breach of security. You can contact us at the details in Section 15 if you believe your account has been compromised.

5.4 Responsibility for Activities: You are responsible for all activities that occur under your account, whether or not you authorized them. This includes any communications sent, purchases made, or actions taken through your account. Comera will assume that any activity on your account was authorized by you. If you share your device or credentials with others, you do so at your own risk.

When using Comera and any of its features (including chats, calls, and Comera Souq), you agree to conduct yourself lawfully, respectfully, and in accordance with these Terms. You must NOT:

6.1. Engage in Illegal or Harmful Activities: You are responsible for all activities that occur under your account, whether or not you authorized them. This includes any communications sent, purchases made, or actions taken through your account. Comera will assume that any activity on your account was authorized by you. If you share your device or credentials with others, you do so at your own risk.

6.2. Discrimination or Hate Speech Do not use Comera to post or transmit any content that is racist, sexist, discriminatory, or derogatory toward any individual or group based on race, religion, nationality, gender, sexual orientation, age, disability or any other characteristic. Hate speech or any incitement of violence is strictly forbidden.

6.3. Objectionable Content: Do not use Comera to post or transmit any content that is racist, sexist, discriminatory, or derogatory toward any individual or group based on race, religion, nationality, gender, sexual orientation, age, disability or any other characteristic. Hate speech or any incitement of violence is strictly forbidden.

6.4. Privacy and Personal Data: Respect the privacy of others. Do not share someone else’s personal information (such as photos, private contact details, or identifying information) without their consent. Do not use Comera to collect personal data about other users for unauthorized purposes.

6.5. Spam and Unwanted Communications: You will not send spam, junk messages, chain letters, phishing messages, bulk messaging, auto-messaging, or any unsolicited or unauthorized advertising via Comera. Creating bots or automated systems to message or call others without their consent is prohibited.

6.6. Impersonation and Misrepresentation: Do not impersonate any person or entity, or falsely state or misrepresent yourself (e.g., pretending to be a Comera staff member, celebrity, or another user). You may not mislead others as to the origin of communications or content.

6.7. Interference with the Service: You shall not disrupt or interfere with the normal operation, integrity, or security of Comera. Examples of prohibited technical interference include: transmitting viruses, malware, or harmful code; performing denial-of-service (DoS) attacks; attempting to hack or gain unauthorized access to our servers, networks, or other users’ accounts; or otherwise attempting to disrupt the Services or circumvent any security or authentication measures. Any such hacking, cracking, or unauthorized access attempts will result in immediate termination and potential legal action.

6.8. Intellectual Property Violations: Do not use Comera to share content that infringes or misappropriates the intellectual property rights of others (e.g., copyrighted material, trademarks) without permission. You must not use Comera to distribute pirated software, “cracked” applications, or any content that you do not have the legal right to share. (See Section 8 on Intellectual Property for more details.)

6.9. Misuse of Comera Souq: When interacting with third-party services on Comera Souq, do not engage in fraudulent activities such as false bookings, fake transactions, or abuse of promotions. Abiding by any additional rules or acceptable use policies of the third-party services you use via Comera Souq is also required.

If you violate any of the above rules of conduct or any other provision of these Terms, Comera reserves the right to take appropriate action, including warning you, removing offending content, suspending or terminating your account (Section 12), and/or notifying law enforcement authorities if the behavior is unlawful. We have zero tolerance for abuse and may also take legal action for serious violations.

We also encourage our users to report any abuse or violations of these Terms through our contact channels (see Section 15). We may investigate any reported misuse and act at our discretion in accordance with these Terms and applicable law.

7.1. Subject to your compliance with these Terms, Comera grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the Comera application and Services on your personal device. This license is for your personal, non-commercial use of the Services only. You may not use the Services for any commercial purpose without our written approval, except where such use of Comera Souq inherently involves commercial transactions between you and third-party providers (in which case those transactions are governed by Section 9 and the third parties’ terms).

7.2. Restrictions: You agree not to copy, modify, distribute, sell, or lease any part of our application or Services, nor reverse engineer or attempt to extract the source code of the software, except as permitted by law. All rights not expressly granted to you in these Terms are reserved by Comera and its licensors. You may not rent, lease, sublicense, or redistribute the Comera app, and you may not exploit the Service or access it for purposes of building a competing product or service.

8.1. All content and materials provided through the Comera Services, including but not limited to text, graphics, user interface design, logos, trademarks, software code, and multimedia content, are the property of Comera or our licensors and are protected by copyright, trademark and other intellectual property laws. Comera (and its suppliers) retain all right, title, and interest in and to the Services, including all software and content therein and all associated intellectual property rights.

8.2. Comera Trademarks: “Comera”, the Comera logo, and any other product or service names or slogans displayed in the app are trademarks and service marks of Comera (whether registered or unregistered). You are not permitted to use these trademarks without our prior written consent. All third-party trademarks (including those of services accessible via Comera Souq) are property of their respective owners, and use of those marks may be subject to the third party’s permission.

8.3. User Content: Comera does not claim ownership of the content (such as messages, photos, or files) that you transmit to others through the encrypted chat and calling features. You retain any ownership rights that you have in the content you create or send. However, by using the Services to transmit content, you grant Comera a limited license to process, store, and transmit that content as necessary to deliver the Services (for example, to route your messages or calls to the intended recipients), while respecting the end-to-end encryption applied to your communications. Additionally, if you choose to provide any feedback, suggestions, or ideas to Comera regarding the Services, you agree that we may use, modify, and incorporate such feedback without any obligation to you.

8.4. Prohibited IP Uses: You agree not to use Comera’s content or intellectual property in ways not authorized by these Terms. Specifically, you must not: (a) remove or obscure any copyright, trademark or other proprietary rights notices from Comera materials; (b) use any Comera trademarks, logos, or trade dress (such as the look and feel of the app) in a way that could cause confusion or imply endorsement by Comera without written permission; and (c) use any automated means (such as bots, scrapers or spiders) to access or extract data from the Service, unless expressly permitted by us.

8.5. We respect the intellectual property rights of others and expect users to do the same. If you believe any content on Comera infringes your copyright or other IP rights, please notify us using the contact information in Section 15 with a detailed notice (we may require you to provide information under applicable law, such as the UAE’s copyright regulations or the U.S. DMCA, to process the complaint). We reserve the right to remove content that allegedly infringes another’s IP rights and to terminate repeat infringers’ accounts.

9.1. Comera provides an integrated marketplace feature called Comera Souq, which allows you to discover and use various services provided by independent third-party providers from within the Comera app. Examples of third-party services accessible via Comera Souq include, but are not limited to: food delivery and ordering services, payment and banking services (e.g. ComeraPay and similar payment gateways), e-commerce or marketplace services, ride-hailing or travel booking services, gaming platforms, AI chatbot or utility services, and other partner offerings. These third-party services are made available for your convenience and enhanced functionality of the Comera app, but they are not operated by Comera. The following terms apply specifically to your use of Comera Souq and any third-party integrations:

9.1.1. Third-Party Terms Apply: When you access or use a third-party service through Comera Souq, the terms and conditions and privacy policy of that third-party service provider will govern your use of their service, in addition to these Comera Terms. For example, if you order a product through a marketplace or make a payment via a payment provider integrated in Comera, you will be subject to that provider’s rules regarding the transaction. It is your responsibility to review and agree to any third-party terms before using their services. Comera is not a party to your agreement with those third-party providers, and we do not control the terms of such third-party offerings.

9.1.2. No Endorsement or Control: Comera does not own, control, or endorse the content, products, or services offered by third parties on Comera Souq. We simply provide the platform that enables you to interface with those external services. This means we do not make any warranties or guarantees regarding third-party offerings, including their quality, accuracy, reliability, availability, or safety. Any information, statements, or representations made by third-party providers are solely between you and that provider. Comera does not verify or guarantee the legality or appropriateness of the third-party services accessible via our app, and their inclusion in Comera Souq does not imply our endorsement or recommendation.

9.1.3. At Your Own Risk: Your interactions and transactions with third-party services via Comera Souq (or via any links provided through Comera) are at your own risk. Comera shall not be responsible or liable for any loss or damage of any sort incurred as the result of your dealings with third parties. This includes, but is not limited to, any harm or dissatisfaction arising from the quality of goods or services received, any personal injury or property damage, financial loss, data misuse, or other liabilities that result from your use of a third-party service. Comera is not liable if a third-party service fails to fulfill an order or obligation, if an AI chatbot gives incorrect information, or if any other issue arises with a third-party provider – those disputes must be resolved between you and the provider.

9.1.4. No Agency or Partnership: In providing Comera Souq, Comera acts solely as an intermediary platform or facilitator that connects users with external Service Providers. Comera is not the seller or provider of the third-party services you may access. There is no joint venture, partnership, agency, or employment relationship between Comera and any third-party providers, and Comera is not acting as an agent on behalf of you or the third party. Comera does not have control over the operations of third-party providers and does not assume any responsibility for their actions, omissions, or services.

9.1.5. Transactions Are Between You and the Provider: Any transaction, agreement, or exchange of data, goods, or services between you and a third-party provider facilitated by Comera Souq is solely between you and that third party. Comera is not a party to, and will not be responsible for, the performance of any contract you enter into with a third-party (such as a purchase or service agreement). You acknowledge that third-party providers are solely responsible for their services offered, and you must resolve any questions, claims or disputes directly with them. For instance, if you order food via a delivery service on Comera Souq, the restaurant and delivery provider are responsible for processing and delivering your order, and any refund or customer service queries must be directed to them under their policies.

9.1.6. Third-Party Payment Services: If you use integrated payment services (such as ComeraPay or other payment gateways) through Comera Souq, you may be subject to fees and terms of those payment processors. Comera may facilitate the payment by providing a user interface or by transmitting your payment details, but Comera is not responsible for payment processing issues – those are handled by the payment provider or your bank. Comera does not collect or store your financial account information (except perhaps limited payment identifiers as described in the Privacy Policy). Any payment disputes (e.g., chargebacks, fraudulent charges, transaction errors) are between you and the payment provider or the merchant, unless expressly stated otherwise by Comera. We strongly encourage you to review the terms of any payment service and ensure you understand who is charging you and under what conditions.

9.1.7. Third-Party Links and Content: The Services (including user-generated content or messages) may contain links to third-party websites or content not owned or controlled by Comera. For example, a user might send you a link to a YouTube video or an external article via chat. Comera is not responsible for the content, policies, or practices of any third-party websites or services that are not operated by us. Once you leave the Comera app or are redirected to a third-party site or application, you should be aware that these Terms and our Privacy Policy no longer govern. Browsing and interaction on any third-party site is subject to that third party’s own rules and policies. We recommend you review the terms and privacy policies of any third-party sites or services before providing any information or engaging in any transaction with them.

9.1.8. Limitation of Liability for Third-Party Services: To the maximum extent permitted by law, Comera disclaims all liability for any claims, losses, or damages arising out of or relating to the services or content provided by third parties through Comera Souq or linked in our platform. This includes any acts, errors, or omissions of the third-party providers. Comera shall not be responsible for any indirect or direct damages, injury, or harm you may suffer by using or relying on any third-party service. You assume full responsibility for using third-party services and acknowledge that your use of third-party content and interactions with third-party providers is at your own risk.

9.1.9. Nothing in this section shall limit any remedy you may have against a third-party provider under that provider’s terms, but you agree that you will not seek any remedy from Comera for issues arising from third-party services. If you have a dispute or issue with a third-party service accessed via Comera, you agree that your claim is against the third-party provider, not Comera, and you release Comera from any claims and damages arising out of or in any way connected with such disputes.

10.1. End-to-End Encryption: Comera’s core messaging and calling Services use end-to-end encryption to protect the content of your communications. This means that messages, voice calls, and video calls are encrypted on your device and can only be decrypted by the intended recipient’s device. The encryption is designed such that Comera cannot read or intercept the content of your messages or calls, as we do not possess the encryption keys. We cannot decrypt user-to-user communications, and thus we cannot access your private conversation content. This is an important privacy and security feature of our Services.

10.2. Data Security Measures: We employ administrative, technical, and physical security measures to safeguard your personal data and communications. These measures include encryption (as noted), secure server infrastructure located in the UAE, regular security audits, and compliance with industry best practices for data protection. However, you acknowledge that no system can be 100% secure. While we strive to protect your information and communications, we cannot guarantee absolute security of data transmitted through the internet or stored on our servers. For example, if your device is compromised by malware or if you back up your Comera messages to an unsecure location, the confidentiality of your communications could be at risk. You are responsible for maintaining the security of your device and account credentials as noted in Section 5.

10.3. Limitations on Access to Data: Because of end-to-end encryption, Comera’s access to user content is limited. We may have access to certain metadata necessary for delivering the service (such as phone numbers, user IDs, timestamps, and potentially message headers or status indicators), which are handled according to our Privacy Policy. Content you choose to store or share in unencrypted parts of the Service (for instance, if Comera Souq service requires uploading an order address, or if you use a bot that you provide information to) may not be end-to-end encrypted with respect to the third-party service. We will clearly indicate within the app which communications or data (if any) are not end-to-end encrypted. By using the Services, you acknowledge these aspects of data security.

10.4. Disclosure for Legal Reasons: Because we cannot access encrypted content, we are technically unable to disclose the content of your messages or calls to any third party. We may, however, be compelled by law (especially under UAE law or other jurisdictions) to provide certain data that we do have (such as user registration information or metadata) to authorities in response to lawful legal process. Comera complies with applicable laws regarding requests for information, but our policy is to contest overbroad or unlawful requests and to be transparent with users where legally permissible. Refer to our Privacy Policy for more details on how we handle law enforcement requests.

10.5. By using Comera, you acknowledge that you understand the benefits and limitations of our encryption and security practices. We strongly encourage you to use strong device passwords, keep your app updated, and exercise caution when communicating with unknown parties. If you have any questions about our security measures, please visit our Security page or contact us.

11.1. Use “As-Is” and “As Available”: Comera provides its Services to you on an “as is” and “as available” basis. To the fullest extent permitted by law, Comera disclaims all warranties and representations, whether express, implied, or statutory, about the Services. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties that may arise from course of dealing or usage of trade. We do not guarantee that the Services will be uninterrupted, error-free, or completely secure, or that defects will be corrected.

11.2. Warranty or Representation Comera makes no warranty or representation that: (a) the Services will meet your requirements or expectations; (b) the Services will always be available, timely, secure, or error-free; (c) the information or content provided through the Services (including any advice or information from an AI chatbot in Comera Souq or information from third-party providers) is accurate, complete, or reliable; or (d) any issues or errors in the Service will be corrected. You assume all risk for any damage to your device or loss of data that results from using our app, as well as for any content you choose to access through the Service.

11.3. No Warranty for Third-Party Content: Any third-party content or service accessible via Comera (including via Comera Souq) is not guaranteed or warranted by Comera. Comera does not warrant, endorse, or assume responsibility for any product or service offered by third parties through our platform or any website accessible via a link in our app. For example, we do not warrant that any food delivery obtained via Comera Souq will be of satisfactory quality, or that any financial service used will meet your expectations – those warranties, if any, are provided by the third parties. You acknowledge that Comera has no liability for the acts or omissions of third parties, and any material or information obtained through the use of third-party services is done at your own discretion and risk.

11.4. No Oral or Written Information: Advice provided by Comera, its employees, or agents shall create any warranty not expressly stated in these Terms. Comera does not guarantee that any communications sent via the app (such as verification SMS or call notifications) will be delivered or received, as they may depend on third-party networks.

11.5. Jurisdiction Exceptions: Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, some of the above exclusions may not apply to you to the extent prohibited by law. In that event, Comera’s warranties will be limited to the maximum extent permitted by applicable law.

12.1. Limited Liability: To the fullest extent permitted by applicable law, under no circumstances will Comera, its parent company, affiliates, subsidiaries, officers, directors, shareholders, employees, or agents be liable to you for any indirect, incidental, consequential, special, punitive, or exemplary damages whatsoever arising out of or in connection with your use of or inability to use the Services or any third-party services accessed through Comera (such as Comera Souq), whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not Comera has been advised of the possibility of such damages. This limitation of liability includes, without limitation, any loss of profits, loss or corruption of data, loss of goodwill, device damage, service interruption, costs of procuring substitute services, or other intangible losses, even if a remedy fails of its essential purpose.

12.2. Third-Party Services: In particular, Comera shall not be liable for any damages, liability or losses arising out of your use of or reliance on any third-party content, advertisements, products, or services accessed through Comera (including via Comera Souq). This means we are not responsible for any dispute, injury, or loss that occurs in the course of your interaction with a third-party provider, even if you learned of or accessed that provider through our app. (See Section 9 above for additional disclaimers regarding third-party services). You acknowledge that different limitations of liability and indemnification arrangements may be provided in the agreements between you and such third-party providers, but in no event shall Comera’s liability exceed the limitations set forth in these Terms.

12.3. Cap on Monetary Liability: To the extent that any liability of Comera is not legally disclaimed, the total cumulative liability of Comera to you for all claims arising from or related to the Services or these Terms will not exceed the amount (if any) that you paid to Comera for the use of the Services in the six (6) months immediately before the event giving rise to the liability (or AED 100, whichever is greater). Since Comera is typically provided to you free of charge, Comera’s aggregate liability will likely be zero or a minimal amount. This limitation will apply even if a remedy provided under these Terms is found to have failed its essential purpose.

12.4. Exceptions: Nothing in these Terms shall limit or exclude Comera’s liability for gross negligence, willful misconduct, or fraud, or for any other liability that cannot be limited or excluded under applicable law. However, to the extent that applicable law permits the limitation or exclusion of liability for certain damages, the limitations and exclusions in these Terms shall apply.

12.5. Jurisdictional Rights: Some jurisdictions do not allow the exclusion or limitation of certain damages (such as incidental or consequential damages), so some of the above limitations may not apply to you. In such cases, our liability will be limited to the smallest amount permissible under applicable law.

12.6. Essential Terms: You agree that the above limitations of liability, together with the other provisions in these Terms that limit liability, are essential terms of the agreement and that Comera would not be able to provide the Services on an economical basis without such limitations.

13.1. You agree to indemnify, defend, and hold harmless Comera, its parent company, affiliates, subsidiaries, officers, directors, shareholders, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that arise from or relate to: (a) your use or misuse of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your violation of the rights of any third party.

13.2. Comera reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with Comera’s defense of such claims. You may not settle any claim without Comera’s prior written consent.

13.3. This indemnification provision shall survive the termination of these Terms and your use of the Services.

14.1. By Comera: We reserve the right to terminate, suspend, or restrict your access to the Services (including your Comera account and/or access to Comera Souq features) at our sole discretion, at any time, with or without notice, if we determine that you have violated these Terms or have engaged in (or plan to engage in) any activities that may harm Comera, its users, or any third party. Grounds for termination or suspension may include (but are not limited to): a breach of the User Conduct rules (Section 6), illegal activity, prolonged inactivity of your account, providing false registration information, unauthorized account sharing, or any action that exposes us to risk or liability. We may also suspend the Services in whole or in part, or terminate this agreement, if we are required to do so by law (for example, if providing the Service in your country becomes unlawful).

14.2. Consequences of Breach: If Comera terminates or suspends your account due to your breach, you may be banned from re-registering or using the Services in the future. We may also take legal action against you as appropriate. In the event of termination for cause, we are not obligated to refund any fees (if any were paid) or compensate you for any loss of data or access.

14.3. By You: You may stop using the Services and/or delete your Comera account at any time if you wish to terminate this agreement. If you wish to delete your account, you can do so through the app’s settings (if available) or by contacting us for assistance. Please refer to our Privacy Policy for what happens to your data upon account deletion. Termination of your account will result in inability to access the Services (including any content stored only in your account). Please note that simply deleting the mobile app from your device will not automatically delete your account – you must follow the account deletion procedure.

14.4. Effect of Termination: Upon termination of your account for any reason, whether by you or by us, your right to use the Services will immediately cease. You must stop using the app and uninstall it from your devices. Any licenses granted to you under these Terms will end. Your data and content in the Service may be permanently deleted in accordance with our data retention policies (except to the extent we are required or permitted by law to retain data). We are not liable to you or any third party for termination of your access to the Services or deletion of your account or content.

14.5. Survival: Even after termination, certain provisions of these Terms will survive, including but not limited to: Privacy and Data Protection (Section 3), User Conduct (Section 6) (to the extent of any liability accrued), Intellectual Property (Section 8), Third-Party Services (Section 9) (disclaimers and liability), Disclaimer of Warranties (Section 11), Limitation of Liability (Section 12), Indemnification (Section 13), Governing Law and Dispute Resolution (Section 15), and Miscellaneous (Section 16).

15.1. Governing Law: These Terms and any dispute or claim arising out of or in connection with these Terms or your use of the Services shall be governed by and construed in accordance with the laws of the United Arab Emirates, specifically the substantive laws of the Emirate of Abu Dhabi and the federal laws of the UAE as applicable, without regard to its conflict of law principles. You agree that UAE law will apply regardless of your country of residence or from where you use the Services. We operate from the UAE, and these Terms set forth legal obligations enforceable in the UAE.

15.2. International Compliance: However, we recognize that Comera serves an international user base. We strive to adhere to relevant international laws and regulations. Where applicable, and to the extent not inconsistent with UAE law, we will also consider and comply with mandatory laws of other jurisdictions, including those related to consumer protection and data privacy (such as the GDPR for users in the EU). Nothing in these Terms is intended to limit any rights you may have under mandatory laws of your country of residence. In the event that the laws of your jurisdiction provide you with certain non-waivable rights or protections, those rights will be preserved notwithstanding the choice of UAE law as governing law.

15.3. Dispute Resolution: We value our relationship with our users and aim to resolve any concerns amicably. If you have any issue or dispute with Comera, please contact us first (see Section 16 for contact details) and we will try to resolve the matter in good faith through our support team. In the unfortunate event that we cannot resolve a dispute informally, the following provisions will apply:

15.3.1. Negotiation: You agree to try in good faith to settle any dispute relating to these Terms or the Services by consulting with Comera and negotiating for at least 30 days before initiating formal legal action. This period allows both parties to attempt to resolve the issue without litigation.

15.3.2. Jurisdiction: If a resolution cannot be reached through negotiation, you agree that the courts of the Emirate of Abu Dhabi, UAE shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or your use of the Services.

15.3.3. Injunctive Relief: Notwithstanding the above, you acknowledge that unauthorized use of the Services or breach of certain provisions (such as those regarding intellectual property or confidentiality) may cause irreparable harm to Comera for which monetary damages would not be an adequate remedy. In such cases, we may seek immediate injunctive or equitable relief in any court of competent jurisdiction to stop any unauthorized use or breach, in addition to any other rights and remedies we may have.

15.3.4. Survival: This Section 15 will survive any termination of the Terms or your use of the Services.